About the Company

IndiVillage is an impact-led business dedicated to bringing sustainable technology based employment to remote communities. We provide high-quality, human-powered, secure digital and data services using computer vision, natural language processing and content optimisation for some of the world’s innovative organizations in data, e-commerce and AI.

Our unique profit-for-all model is fully sustainable and enables us to reinvest our profits back into the local community, thus creating impact at multiple levels. Through the IndiVillage Foundation, it works  in areas of Education, Gender and Livelihoods – Sustainable Development Goals 4, 5 and 8 has helped over 35000 people lift themselves out of poverty.

IndiVillage is a proud member of the Global Impact Sourcing Coalition and is a certified B Corporation. We were most recently awarded the 2021 Global Impacting Sourcing Award (GISA) by the IAOP®, together with The Rockefeller Foundation.

We are headquartered out of Bangalore with centres located in Andhra Pradesh, Karnataka and UP with a sales and marketing office in SFO, USA.

What we offer

1. A welcoming work environment in a spacious villa in Koramangala, with breakout rooms suitable for collaborative sessions as well as the option to sit in more secluded spots when one needs to focus on a task at hand.
2. An environment in which independent thinking, autonomy, and radical ideas are not suppressed but encouraged and expected – one in which you are welcome to challenge status quo thinking, you can fully apply yourself to start and run bold initiatives and to see the impact of your diligent effort, an environment where you are expected to share feedback with your supervisors.
3. An environment in which failed experiments are an accepted means of learning and discovery.
4. Opportunity to cross-learn with other talented individuals who you work with.

Responsibilities

As we continue to scale our operations, we are currently looking for a CENTRE MANAGER to plan, supervise and execute overall operations related to the establishment of our newest centre here in the North-East of India. This is a key role in managing change and achieving the company’s strategic goals through efficient project management.

It involves the direct management of a team of 25-100, resourcing planning, driving process and service improvements and ensuring day-to-day operational efficiency.

1. Manage overall operations and serve as a company representative on regulatory matters.
2. Aid human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations.
3. Be responsible for the effective and successful management of, projects and quality control
4. Develop full-scale project plans and associated communications documents.
5. Plan, schedule and track multiple project timelines and milestones.
6. Estimate the resources and participants needed to achieve project goals.
7. Proactively manage changes in project scope, identify potential crises and devise contingency plans.
8. Provide detailed management and account performance reports as per an agreed schedule.
9. Ensure that quality is maintained as per agreed SLA levels.
10. Manage and improve center performance through performance monitoring, problem resolution, regular audits and quality assurance measures.
11. Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work.
12. Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.

Profile Requirements

1. Bachelors/Masters Degree in Management, Engineering or Computer Science.
2. 5-10 years work experience as a Operations manager in a high-growth environment
3. Knowledge of Project Management software, tools and methodologies
4. Critical thinking and problem solving skills
5. Excellent English oral and written communication skills
6. Good presentation skills
7. People oriented and results driven

Approved by

1. Manipratap Bhaskarla
2. Smita Malipatil